Privacy Policy
Privacy Policy
Last updated: October 2026
1. Our approach to privacy
Emily Nixon respects your privacy and aims to handle personal information transparently and responsibly. This Privacy Policy explains the types of information that may be collected through the website and services, why it is collected, how it may be used and disclosed, and how you can contact us about your information.
2. Information we may collect
Depending on how you use the website and services, we may collect your name, contact details, booking information, messages or questions you provide, transaction and payment-related information, correspondence, preferences, website usage information and any other information you choose to provide. Payment card details are generally handled by the relevant payment processor rather than stored directly by Emily Nixon.
3. Why we collect and use information
Information may be used to provide and manage bookings and services, respond to enquiries, process payments, maintain client records, provide customer support, improve the website and services, operate Guide with Emily, send updates or marketing where permitted, meet legal obligations and protect the security and integrity of the business.
4. Guide with Emily and conversation data
If you use Guide with Emily, the information you enter into the chat may be processed by technology providers that support the AI experience, hosting, storage or security of the service. Users should avoid entering information they do not want processed through an AI-enabled service. Where saved-conversation functionality is offered, conversation history may be retained so that you can revisit it, subject to the platform's technical and privacy settings.
5. Service providers and overseas processing
We may use third-party providers for functions such as website hosting, scheduling, payments, email, analytics, cloud storage and AI technology. Some providers may store or process information outside Australia. Where applicable, we take reasonable steps to use reputable providers and to manage personal information consistently with applicable privacy obligations.
6. Marketing communications
If you subscribe to updates or marketing, we may use your contact details to send relevant news, offers or service information. You can unsubscribe using the link in an email or by contacting us. Transactional or service-related messages may still be sent where necessary to manage a booking or purchase.
7. Cookies and analytics
The website may use cookies and similar technologies to operate the site, remember preferences, understand website use and improve performance. Your browser may allow you to control or block cookies, although some website functions may not work correctly if cookies are disabled.
8. Security and retention
Reasonable steps are taken to protect personal information from misuse, interference, loss and unauthorized access, modification or disclosure. Information is retained only for as long as reasonably needed for the purposes for which it was collected, business and record-keeping needs, dispute resolution, security and applicable legal requirements.
9. Access, correction and complaints
You may contact us to request access to, or correction of, personal information we hold about you, subject to applicable law. If you have a privacy concern, please contact us through the details on this website so we can review and respond to it. Where the Privacy Act 1988 (Cth) applies, additional rights and complaint avenues may be available through the Office of the Australian Information Commissioner.
10. Updates to this policy
We may update this Privacy Policy when our services, technology providers or information-handling practices change. The latest version will be published on this website with the updated date.
Disclaimer
All readings, mentoring, written materials, recordings, digital resources and Guide with Emily content are provided for general guidance, reflection and personal development. Psychic or intuitive information is interpretive and no future outcome, timing or result is guaranteed. The services do not constitute medical, psychological, legal, financial or other regulated professional advice. You are responsible for your own decisions and should seek appropriately qualified professional advice where needed.